To start the return process for your order, please enter your email address or phone number and the order number below.
How do I return?
- Enter your order number and email address in the fields above and click Start
- Follow the instructions and select the items you want to return
- You will get a confirmation email with the shipping guidelines once the return request is confirmed
What items are returnable?
You can return your items within 100 days of receipt of your shipment.
Faulty items may be returned at any time. This does not affect your statutory rights.
- They must be in original condition with tags on
- In the original packaging
Are there any charges for return?
- 3RD ROCK offers free returns on orders over £80.
- If your original order was less than £80, you can still use our return label at the cost of £4.5. That cost will be deducted from your refund.
- Original shipping charges are non-refundable
- You are responsible for the extra charges of the return shipping (Duty/ Vat/ customs fees)
How soon will I get my refund?
- Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
- When your return is approved, your refund will be processed, and a credit will automatically be applied original method of payment, within 10 working days.