Please note that our internet orders are dispatched from our partner warehouses in the UK & EU. Shipping confirmations may state your parcel from "JAS" - don't worry this is your 3RD ROCK order!
If your item is in stock, we will do our best to dispatch your order as soon as possible, but as your items are hand-picked by our team, at busy times and holidays it may take us longer to dispatch. Average time is 24-48 hours. We appreciate your patience.
UK orders are shipped with Royal Mail via 24 or 48 recorded service on working days. Bank Holidays are not included in working days.
International orders may take up to 10 -15 working days from dispatch to arrive.
If you have special circumstances under which you would like to request a faster shipping method to be used, please contact us directly and we can try and arrange this for you at a higher shipping cost at your expense. Orders over 2kg will be split into two seperate packages however you will not be charged extra shipping fees.
If you have pre-ordered an item, we will fulfill and dispatch your order as soon as the item arrives with us. If you've ordered a non-pro-order item as well as a pre-order, they willl both be dispatched at the same time according to when the pre-order item is available.